Privacy Policy

Last updated: February 2026

Nutpan Pty Ltd (ABN 35 165 720 258) ("JDoodle", "we", "us" and "our") understands that your privacy is paramount, and are committed to protecting your privacy. Accordingly, we have developed this policy in order for you to understand how we collect, use, and disclose your personal information.

We may modify this privacy policy from time to time. We will display a notice on our website indicating when any such material revisions have been made. This privacy policy was last updated on 14 February 2024.

1. Collection of Personal Information

Personal information is information or an opinion about an individual who is reasonably identifiable. We collect personal information by lawful and fair means.

We may collect personal information from you when you:

  • Subscribe to our products and services
  • Visit our website
  • Contact us by any method, such as email or via a support form
  • Communicate with us in relation to your account or subscription

The personal information you provide may include your name, email address, and billing information. Our web servers may also automatically collect:

  • Your IP address
  • The date and time of your visit
  • The parts of our website you access
  • Your actions on our website
  • The browser and device you are using

2. Cookies

In using our website, your personal information may be collected through the use of cookies — small text files placed on your device by our website that automatically collect information. Most browsers are set to accept cookies by default. You may set your browser to reject cookies, but this may mean some functions of the website will not be available to you.

We use cookies for the following purposes:

  • Essential cookies: Required for the Service to function (e.g. authentication and session management). These cannot be disabled.
  • Analytics cookies: Help us understand how users interact with the Service in aggregate. We use services such as Google Analytics to analyse traffic and improve our Service. Information collected through analytics is generally anonymous. For more information, visit Google's partner policy.
  • Preference cookies: Remember your settings and preferences to improve your experience.

If you do not wish to be tracked by Google Analytics, you can install the Google Analytics browser add-on provided by Google.

3. Using Your Personal Information

The personal information we collect is used to provide our Services to you. It may also be used for the following purposes:

  • to process payments and manage your subscription
  • to send transactional communications such as account confirmations, invoices, and password resets
  • to track your usage of our website in order to provide appropriate access and improve functionality
  • to respond to your questions or support requests
  • to meet and improve the quality and performance of our products and services
  • to detect and prevent fraud, abuse, and security incidents

We do not sell your personal information to third parties.

4. Sharing Your Personal Information

We may disclose your personal information to:

  • our service providers who assist us to provide you with our products and services
  • persons that you authorise us to make disclosures to
  • other persons as required or authorised by law.

We primarily store your personal information in Australia and in the United States. We may also disclose your personal information to third-party service providers located outside Australia, including in Europe, India, and Singapore.

Third-Party API Keys

If you connect a third-party AI provider to the Service by supplying your own API key (e.g. OpenAI, Anthropic, Google), we do not store or access that provider's data on your behalf. You remain solely responsible for compliance with that provider's terms and privacy policy.

5. Accessing and Correcting Your Personal Information

We will, on request, provide you with access to the personal information we hold about you, including for the purpose of correcting or updating that personal information, unless there is an exception which applies under relevant privacy legislation. If you require access to your personal information, please contact us at the contact details set out below.

For most requests, your information will be provided free of charge; however, we may charge a reasonable fee if your request requires a substantial effort on our part.

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Australian Privacy Principles (unless it would be unreasonable to do so).

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the information we hold is inaccurate, incomplete, or out-of-date, please contact us and we will take reasonable steps to correct this information or discuss alternative action with you.

6. Protecting Your Personal Information

We are committed to protecting your personal information. We will take appropriate security measures to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymise your personal data within 90 days, unless we are required to retain it for legal or compliance purposes.

8. Change of Policy

We may modify this Privacy Policy from time to time. We will display a notice on our website for a reasonable period after such revisions are made. The current version will always be available on our website.

Contact information and complaints

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you have any queries or complaints regarding our collection, use, or management of your personal information, please contact us at hello@jdoodleclaw.ai

If you wish to make a complaint about our privacy practices, we ask that you send us your complaint in writing to the email address listed above. We endeavour to respond to complaints within a reasonable period (usually 30 days). If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner by submitting an online privacy complaint form at their website www.oaic.gov.au or phoning 1300 363 992.